Contact Orðakaffi

+354 661 4638
|

Vegetarian and Vegan cafe few steps out of Akureyri's center, located on the first floor of the public library of the town (110 mt from Vinbúðin-the alcohol shop).

We love to hear from you!

Use the contact form below to get in touch with us about: technical issues with the website, info, reservations and much more!

We tend to answer within 24 hours on mails, for any urgency give us a call.

 
 

Thanks for submitting!

About Orðakaffi

Literally Word-café, due to its position: a coffeehouse inside the public library of Akureyri. 

Mate x ordakaffi amt (4).jpg

Orðakaffi has been created in December 2016 by Serena, an italian dreamer that, after finishing her studies in languages ​​and cultures, found her big passion in making people feel good and put a smile on their faces.

Baking and cooking was always in her life somehow, she started cooking pasta (of course you might say, she's italian) at young age, following recipes on the back of Barilla pasta box. She loved eating sweets, started to bake in her spare time during seasonal jobs as waitress in restaurants in her hometown Livigno (in north of Italy)

She never believed baking and cooking were her passions but suddenly something was pushing in this direction and when Orðakaffi happened she gave it a try. Starting a coffeehouse with no experience in professional kitchen or knowledge on running a business in a country that speaks a different language than yours has been quite a challenge. 

 

At the beginning orðakaffi was not the same as today and in the future it will not be as it is now.

 

It is an amazing journey of growth, always changing and trying to be a better version of itself thanks to its team during the years, from Adriana, Markéta and now Radka and Lada.

It's exciting to see how it develops and what it will become.

Here we are, exactly 4 years after all this started, opening our first website, thrilled as if it was the beginning...or maybe it is a new beginning.

 

 

Stay tuned!

Hér má heyra viðtal frá Akureyrarbæ um Serenu og Orðakaffis sögu

https://soundcloud.com/user-66596889-757241319/akureyringar-serena-pedrana

 

Terms and Condition

 

Ordakaffi.is is an online store run by Serena Simona Pedrana

The ID number is 281090-3649 and the VAT number is 126372

 

The confirmation of an order from Ordakaffi's online store is equivalent to accepting the following terms of the store.

Company information

ID 281090-3649

Legal domicile: Brekkugata 17, 600 Akureyri

Phone: +354 661 4638

serena.kaffi@gmail.com

VAT no. 126372

Account number. 1187-26-008510

 

Opening hours: any order is intended to be processed in 2 days from the ordering day. Most of the orders can be made before 2 days if requested, some products may have a variation on the price for urgency.

 

Product terms:

The price of a product is always clearly stated on the sales page, VAT and shipping costs is always clear before payment.
Ordakaffi reserves the right to change product prices without notice and it is always a withholding tax with value added tax. All invoices are issued with VAT.
The characteristics of each product for sale in Ordakaffi's online store should be considered clear on its shop page.
Sales in Ordakaffi's online store take place in Icelandic krónur, unless otherwise stated.

Payment options:

You can pay with debit card, credit card, transfers and cash. Ordakaffi never stores customers' card information and all card transactions go through Rapyd's secure payment gateway.


It is easy to pay by bank transfer by agreement. It is best to contact us with order requests at serena.kaffi@gmail.com.
Account number of Ordakaffi is 1187-26-008510 and ID number 281090-3649.

Refund Policy


Cakes and chocolates are non-refundable and cannot be returned.

Privacy:

Ordakaffi's online store services require, where applicable, sensitive customer information to be disclosed in a payment gateway for the service to work as requested. To ensure maximum security of users and personal information received, the website complies with Icelandic and international laws on business and privacy, as well as recognized and / or certified rules of procedure and security standards. The activities are therefore in all respects in accordance with the Act on Personal Data Protection and the Processing of Sensitive Personal Data.

Order and delivery confirmation:

Customers will receive a confirmation of their order by e-mail when payment has been received. Customers are encouraged to carefully review the order confirmation and contact via serena.kaffi@gmail,com if a correction is needed after payment has been made.
In the event that individual products do not exist despite the order being processed, the person in question will be contacted.

There are 2 delivery option: pick up always available for free from 10:00 to 14:00 selecting a date and the timing frame preferred, home delivery now available only in Akureyri from 14:00 to 19:00 selecting the date and timing preferred before the payment check out. Home delivery is free for order over 5.000kr, additional cost of 500kr for orders that are under 4.999kr. 

 

Orders are intended to be with 2 days notice, there is the possibility for most of our delicacy to be ordered with urgency, there might be a variation on the price depending on the order type, if the order can't be created with urgency due to timing on cakes and chocolates you'll be contacted form us.

Law and venue

The provisions and terms of this must be interpreted in accordance with Icelandic law. In the event of a dispute or if someone believes that he has a claim against Ordakaffi's online store on the basis of these terms and conditions, such a dispute or claim will be referred to the Icelandic courts.